Track My Order
Enter your order number and the email address used during checkout to view the latest status of your NYXLACE order.
Find Your Order
Your order number can be found in your order confirmation email. Enter the billing email address associated with your purchase.
Where Can I Find My Order Number?
Your order number appears on the order confirmation page and in the confirmation email sent after checkout.
- Check your order confirmation email.
- Look for a number such as “Order #1234”.
- Check your spam or junk folder if the email is missing.
- Use the billing email address entered at checkout.
Understanding Your Order Status
Order status and carrier tracking are updated at different stages of processing and delivery.
Processing
We have received your order and are preparing it for packing and shipment.
Shipped
Your parcel has been transferred to the carrier. Tracking may require additional time to update.
In Transit
Your parcel is moving between carrier facilities or toward your local delivery provider.
Delivered
The carrier has marked your parcel as delivered at the destination address.
Tracking information may not appear immediately after shipment. Carriers may require additional time to scan and update a newly shipped parcel.
Tracking Questions
Why has my tracking information not updated?
A carrier may need time to scan and update a newly shipped parcel. Tracking can also pause while the parcel is between facilities, in customs or being transferred to a local delivery provider.
What should I do if my parcel is delayed?
Check the latest tracking information first. If the parcel has exceeded the estimated delivery period or tracking indicates a problem, contact us with your order number and tracking number.
Tracking says delivered, but I cannot find my parcel.
Check your mailbox, building reception, household members and nearby safe places. Contact the carrier for delivery details. If the parcel still cannot be located, contact us.
Can I change my shipping address?
Contact us immediately. We may be able to update the address before processing begins, but changes cannot be guaranteed after the parcel has been packed or shipped.
Contact Customer Care
If your question is not answered here, contact us with your order number and tracking number so we can assist you more efficiently.