Carefully packed.
Clearly tracked.
Everything you need to know about processing, delivery, tracking and receiving your order.
Typical order processing before dispatch.
Tracking is sent when the carrier information is available.
Plain outer packaging with no product description.
Before it begins
the journey.
Each order is checked, prepared and packed before it is handed to the delivery carrier.
Most orders are prepared within 1–3 business days after payment is accepted. Business days normally exclude weekends and public holidays. Orders placed after the daily cut-off, during a promotion or around a holiday may need additional time.
Order received
Your order and payment details are submitted for confirmation.
Prepared
The items are checked, packed and assigned to the appropriate shipment.
Dispatched
The carrier receives the parcel and tracking begins updating.
The delivery estimate begins after dispatch. Processing time must be added to the carrier's estimated transit time.
Wherever you're
wearing it next.
Available services, charges and the most relevant estimate appear at checkout after you enter the delivery address. The following ranges are typical references and begin after dispatch.
| Destination | Standard delivery | Express delivery | Tracking |
|---|---|---|---|
| United States | 5–10 business days | 2–5 business days | Included |
| United Kingdom | 5–10 business days | 2–5 business days | Included |
| European destinations | 5–12 business days | 3–7 business days | Included |
| Canada | 7–15 business days | 4–8 business days | Included |
| Australia & New Zealand | 7–15 business days | 4–8 business days | Included |
| Other international destinations | 8–20 business days | Shown at checkout | Where available |
* Estimated ranges are for guidance only and are not guaranteed arrival dates. Remote areas, islands and military addresses may require additional time.
Calculated before
you pay.
The final shipping cost is displayed during checkout—before you place the order.
Destination
Country, region, postal code and whether the address is considered remote.
Parcel details
The size, weight, value and number of packages required for the order.
Delivery service
Standard, express and other available services may have different prices.
Promotions
Free-delivery thresholds or shipping offers apply only when shown at checkout.
Adding or removing a product, changing the destination or selecting another service can change the shipping charge. Any applicable discount will appear in the order summary.
Follow every
step.
When tracking information becomes available, we send it to the email address used at checkout. A carrier may need 24–72 hours after dispatch to register the first scan.
Check the latest carrier update.
Use the order number from your confirmation email together with the email address used at checkout.
Track my orderThe shipment has been prepared, but the carrier may not have scanned it yet.
The parcel is moving between carrier facilities or toward the destination.
The local carrier expects to attempt delivery that day.
The carrier has recorded delivery at the address or an authorised location.
Private on
the outside.
Your order arrives in plain outer packaging without product descriptions or revealing promotional wording.
Plain exterior
The outside is designed to be neutral and discreet.
Required label only
Carrier labels still contain the delivery and legally required sender information.
Protected inside
Items are packed to help protect their shape, finish and presentation in transit.
The sender name shown by the carrier or on customs documentation may be Nyxlace, a legal business name, fulfilment partner or logistics provider where operationally required.
Across borders,
with clarity.
We can only deliver to a destination if it is available in the country selector at checkout. Product, carrier or legal restrictions may prevent some items or destinations from being offered.
Customs clearance
International parcels may be inspected or held by the destination country's customs authority.
Duties & taxes
Amounts collected by Nyxlace appear at checkout. Other import charges may be payable to the carrier or local authority.
Recipient details
Customs or the carrier may request a telephone number, tax ID or identity information where local rules require it.
Customs delays
Clearance time is controlled by local authorities and sits outside the estimated carrier transit period.
Check local import rules and possible charges. If duties or taxes are not prepaid at checkout, the recipient is normally responsible for paying them before delivery, subject to applicable law.
Check it twice
before checkout.
Enter a complete and deliverable address, including apartment or unit number, postal code, recipient name and a reachable telephone number where requested.
Contact us immediately
We may be able to update or cancel an order that has not entered packing or dispatch, but changes cannot be guaranteed.
Request an address change →Follow carrier options
Once the carrier has the parcel, only the carrier may be able to redirect it, hold it or arrange another delivery attempt.
View tracking →Nyxlace is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer, except where applicable law provides otherwise. Reshipping or address-correction charges may apply.
When something
doesn't look right.
Tracking has not updated
Allow 24–72 hours after dispatch for the first scan. Carrier networks can also pause between major checkpoints.
Delivery is later than estimated
Check tracking and allow for weekends, customs, local holidays, weather and carrier disruption before contacting us.
Marked delivered, not found
Check the address, safe places, reception, neighbours and household members, then contact the carrier and Nyxlace promptly.
Parcel arrived damaged
Photograph the outer packaging, shipping label and affected item before opening further or discarding anything.
Send us the order and tracking details.
For damage, attach clear photos of the parcel, label and item. Do not send card information or account passwords.
A little more
clarity.
When will my order be dispatched?
Most orders are prepared within 1–3 business days after payment is accepted. Promotions, holidays, verification or unusually high order volume may add processing time.
How do I know whether you ship to my country?
Enter your address during checkout. If the country and a shipping service are available, the relevant charge and estimate will be displayed before payment.
Can you deliver to a PO Box?
That depends on the destination and carrier. If a PO Box service is not accepted at checkout, use a physical address where someone can receive the parcel.
Why are two items arriving separately?
An order may be divided because products are prepared at different locations, parcel limits apply or one item becomes ready earlier. Separate tracking details may be issued.
Will the parcel reveal what I ordered?
The outer packaging does not list product descriptions or use revealing promotional wording. Required carrier and customs labels may still identify a sender, fulfilment provider and declared contents where legally necessary.
What if I refuse delivery or do not pay customs charges?
The parcel may be returned, held or disposed of by the carrier or authority. Any refund is assessed after the parcel returns and may be reduced by unrecoverable shipping, duties, storage or return costs where legally permitted.
How do I return an item after delivery?
Do not send it back without approval. Review the Returns & Refunds page and contact us within the stated return window.
Follow its
next move.
Use your order number and checkout email to view the latest available tracking information.