Frequently Asked Questions
Everything you need to know about shopping, sizing, delivery and returns at NYXLACE.
SHOPPING & PRODUCTS
What is NYXLACE?
NYXLACE is an online hosiery store offering pantyhose, stockings, tights and bodystockings in sheer, glossy, lace, mesh and statement styles. Our goal is to bring together individual style, comfort and confident self-expression.
What products do you sell?
Our collection includes women’s pantyhose, thigh-high stockings, garter stockings, tights, fishnet styles, bodystockings and selected statement clothing. Product availability may change as new styles are added.
Are NYXLACE products intended for adults?
Yes. NYXLACE is intended for adults aged 18 and over. Some products, photographs or descriptions may not be suitable for children.
Are the product colors exactly the same as shown online?
We make every reasonable effort to display colors accurately. However, color may vary slightly because of screen settings, lighting, photography and production batches.
What does “sheer” mean?
Sheer hosiery uses lightweight material that allows some skin tone to remain visible. The level of transparency may depend on the fabric, color, denier, stretch and the wearer’s measurements.
What is denier?
Denier describes the approximate weight and thickness of hosiery fibers. Lower-denier hosiery is generally lighter and more transparent, while higher-denier hosiery usually provides greater coverage. Actual appearance may also vary by material and stretch.
What is the difference between pantyhose, tights and stockings?
Pantyhose and tights generally cover the legs and extend to the waist. “Pantyhose” often refers to lighter or more transparent styles, while “tights” may include both sheer and opaque designs. Stockings cover the legs but do not extend to the waist and may be worn with a garter belt or designed to stay up independently.
What is a bodystocking?
A bodystocking is a close-fitting, one-piece garment made from stretch hosiery, mesh, lace or fishnet material. Depending on the style, it may cover the torso, legs and arms. Please review the product photographs and description to understand the coverage and design of each item.
Do products include accessories shown in the photographs?
Only the items specifically listed in the product description are included. Shoes, jewelry, gloves, garter belts and other styling accessories shown in photographs may not be included unless clearly stated.
How can I find new products?
Visit our New Arrivals page to see recently added pantyhose, stockings, tights and bodystockings. You may also subscribe to our newsletter for product updates and selected offers.
SIZING & FIT
How do I choose the correct size?
Review the measurements and fitting information on the product page and our Size Guide before ordering. Use your current height, weight, waist, hip and bust measurements where applicable.
What does “One Size” mean?
“One Size” means the item is designed to stretch across a stated measurement range. It does not mean that the item will fit every body shape or measurement. Always review the product-specific size range before ordering.
What should I do if I am between two sizes?
When two sizes may fit, consider your height, hip measurement, preferred compression and the elasticity of the product. For delicate sheer styles, choosing the more comfortable size may reduce excessive stretching. Contact us before ordering if you need product-specific guidance.
Will every product fit the same way?
No. Fit may vary by fabric, elasticity, pattern, construction and production batch. A fishnet bodystocking may stretch differently from glossy pantyhose or lace-top stockings. Always check the information on the individual product page.
How should pantyhose fit?
Pantyhose should feel comfortably close to the body without excessive pulling, sagging or painful pressure at the waist. If the material is overstretched or difficult to pull into position, the size may be too small.
How should a bodystocking fit?
A bodystocking should stretch smoothly over the body without restricting normal movement. Because torso length and body proportions vary, check both height and body measurements rather than relying only on clothing size.
Where can I find the Size Guide?
You can access the Size Guide from the main navigation menu, product pages or the footer. Please review it before placing your order.
ORDERS & PAYMENTS
How do I place an order?
Select your preferred product options, add the item to your cart and proceed to checkout. Enter your shipping and payment information, review the order carefully and submit payment.
How do I know whether my order was successful?
After a successful checkout, an order confirmation page should appear and a confirmation email should be sent to the email address entered during checkout. Check your spam or junk folder if you do not receive it.
Can I change or cancel my order?
Contact us as soon as possible after placing the order. We will try to help, but changes or cancellations are not guaranteed once processing, packing or shipment has started.
Can I change the size, color or style after ordering?
Contact us immediately with your order number and requested change. If the order has not entered processing, we may be able to update it. Once processing or shipment has started, changes may no longer be possible.
Can I use more than one discount code?
Unless an offer specifically states otherwise, only one discount code may be used per order. Discount codes cannot normally be applied after an order has been completed.
Why is my discount code not working?
Check the spelling, expiry date, minimum order requirement, eligible products and any restrictions shown with the offer. Some codes cannot be combined with sale pricing or other promotions.
What payment methods do you accept?
Available payment methods are displayed during checkout and may vary by country, currency or order value. Only use payment methods shown on the official NYXLACE checkout page.
Is payment on NYXLACE secure?
Our checkout uses supported payment providers and encrypted website connections. NYXLACE does not ask customers to send payment-card details through email, social media messages or ordinary contact forms.
Why was my payment declined?
A payment may be declined because of incorrect billing details, insufficient funds, security checks, card restrictions or payment-provider decisions. Confirm your information and contact your bank or payment provider if the problem continues.
Will I receive an invoice or receipt?
Your order confirmation serves as a purchase record. Additional payment receipts may be issued by the payment provider. Contact us if you require further order documentation.
Where do you ship?
Available shipping destinations are shown during checkout. If your country or region cannot be selected, shipping may not currently be available to that destination.
How much does shipping cost?
Shipping cost is calculated according to the destination, selected shipping method, order contents and any applicable promotion. The final shipping cost will be displayed before payment is submitted.
How long will delivery take?
Delivery includes order-processing time and carrier transit time. Estimated delivery information is provided in our Shipping Policy or during checkout. Delays may occur during holidays, customs processing, severe weather or periods of high carrier demand.
How can I track my order?
Once tracking becomes available, you may receive a shipping confirmation email containing the tracking number or tracking link. You can also use our Track My Order pag
Why has my tracking information not updated?
A carrier may need time to scan and update a newly shipped parcel. Tracking can also pause while the parcel is between facilities, in customs or transferred to a local delivery provider. Please allow additional time before contacting us.
Can I change my shipping address?
Contact us immediately. We may be able to update the address before processing begins, but we cannot guarantee changes after the parcel has been packed, transferred to the carrier or shipped.
What happens if I entered the wrong address?
Contact us as soon as possible. Customers are responsible for reviewing shipping information before submitting an order. Additional shipping charges may apply if a parcel is returned or must be sent again because of an incomplete or incorrect address.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, handling fees or other local charges. Unless expressly stated otherwise during checkout, these charges are determined by the destination country and are the customer’s responsibility.
What should I do if my parcel is delayed?
Check the latest tracking information first. If the parcel has exceeded the estimated delivery period or tracking indicates a problem, contact us with your order number and tracking number so we can review the shipment.
What should I do if tracking says “delivered” but I cannot find the parcel?
Check the delivery location, mailbox, building reception, household members and nearby safe places. Contact the carrier for delivery details. If the parcel still cannot be located, contact us with your order and tracking information.
Can I return an item?
Return eligibility depends on the item’s condition, packaging, hygiene status and the terms stated in our Returns & Refunds Policy. Contact us before sending any item back. Unauthorized returns may not be accepted.
Are opened hosiery and intimate products returnable?
For hygiene reasons, hosiery, lingerie, bodystockings and other intimate items may not be eligible for return after protective packaging, seals or hygiene labels have been opened, removed or damaged, except where required by law or where the item is defective.
Can I try on an item before deciding whether to return it?
Do not remove protective packaging, hygiene seals or product labels until you are sure the item is eligible to be tried on. Review our Returns & Refunds Policy first. Items showing wear, stretching, marks, odors, washing or damage may not qualify for return.
What should I do if I receive the wrong item?
Contact us promptly with your order number and clear photographs of the product, packaging, label and shipping label. Do not use or wash the item while the issue is being reviewed.
What should I do if an item arrives damaged or defective?
Contact us promptly after delivery. Include your order number, a description of the issue and clear photographs or video showing the product, packaging and relevant labels. Keep all packaging until the review is complete.
Do you offer exchanges?
Exchange availability depends on stock, destination and the item’s return eligibility. In some cases, the simplest option may be to return an eligible product and place a new order. Contact us before returning anything.
When will I receive my refund?
Approved refunds are normally sent to the original payment method after the return or claim has been reviewed. Your bank or payment provider may require additional processing time before the funds appear in your account.
Are original shipping charges refundable?
Original shipping charges and return-shipping costs may be non-refundable unless required by law or the return results from an error confirmed by NYXLACE. Review the Returns & Refunds Policy for the applicable conditions.
Where can I read the complete return conditions?
Please review our Returns & Refunds Policy before opening, trying on or returning a product. If you are unsure whether an item qualifies, contact us before taking further action.
Is the packaging discreet?
Orders are prepared with privacy in mind and are shipped in plain external packaging without unnecessary product descriptions on the outside. Carrier labels and legally required shipping or customs information may still appear.
Will the package show the product name?
The external package is intended to remain discreet. However, shipping carriers, customs authorities or destination-country rules may require sender, value, category or customs information on international shipments.
How do you protect my personal information?
We use personal information to process orders, provide customer support, prevent fraud and operate the Website. For more information about collection, use, sharing and retention, review our Privacy Policy and Cookie Policy.
How do I manage cookie preferences?
Select “Cookie Preferences” in the website footer. You can accept or reject optional cookie categories and change your choices later. Essential cookies required for the shopping cart, checkout, security and preference storage cannot normally be disabled through that tool.
How should I wash hosiery?
Check the care instructions supplied with the product. When hand washing is appropriate, use cool or lukewarm water and a mild detergent. Avoid bleach, rough surfaces, aggressive rubbing and twisting.
Can hosiery be machine washed?
Only machine wash an item when the product care instructions allow it. Use a protective laundry bag, a gentle cycle and cold water. Keep delicate hosiery away from hooks, zippers and rough garments.
Can hosiery be tumble dried?
Air drying is generally safer for delicate hosiery. Avoid high heat, direct contact with heaters and harsh sunlight unless the product care instructions state otherwise.
How can I reduce the risk of snags or runs?
Remove rings or sharp jewelry before handling delicate hosiery. Make sure fingernails are smooth, gather the material carefully from toe to waist and pull it on gradually rather than forcing or overstretching it.
How should I store hosiery?
Store clean, completely dry hosiery separately from sharp items, hooks and rough fabrics. A soft pouch, individual bag or divided drawer can help protect delicate materials.
STILL NEED HELP?
If your question is not answered here, please contact us through the Contact Us page. Include your order number when asking about an existing order so we can assist you more efficiently.
Still Need Help?
Our customer support team is here to help with products, sizing, orders and delivery questions.