ABOUT THESE TERMS

A clear agreement
between us.

These Terms & Conditions govern access to nyxlace.com and purchases made through the Nyxlace online store.

By using the website or submitting an order, you agree to these terms and any policies expressly incorporated into them, including our Privacy Policy, Cookie Policy and Shipping & Returns Policy.

If you do not agree, do not use the website or submit an order. Mandatory rights under the law that applies to you remain unaffected.

ELIGIBILITY & ACCOUNTS

Shopping responsibly.

You must be at least 18 years old, or the age of legal majority where you live if higher, and legally capable of entering into a binding contract. Nyxlace products and content are intended for adults.

• 01
  Accurate information

  You must provide complete and accurate account, billing, delivery and contact information and keep it updated.

• 02
  Account security

  You are responsible for protecting your password and for activity under your account. Notify us promptly if you suspect unauthorised access.

• 03
  Personal use

  Unless we agree otherwise in writing, products are offered for personal use and not for commercial resale.

• 04
  Fair access

  We may restrict or suspend access where reasonably necessary to address fraud, misuse, security risks or a material breach of these terms.

PRODUCTS, IMAGES & SIZING

Designed to help you
choose with confidence.

We aim to present product descriptions, materials, colours, sizes, availability and images accurately. Screen settings, photography and manufacturing variations may cause minor differences in colour, texture or finish.

ORDERS & CONTRACT FORMATION

From checkout
to confirmation.

We may decline or cancel an order before acceptance where an item is unavailable, payment cannot be authorised, information appears incorrect, fraud is suspected, delivery is not available, a price is clearly erroneous or purchase limits have been exceeded. If payment has been taken for a cancelled order, it will be refunded using the original method unless another lawful method is agreed.

Contact us promptly if you need to correct an order. Changes or cancellation cannot be guaranteed after processing or dispatch has begun.

PRICES, TAXES & PAYMENT

What you pay.

For international orders, the destination country may impose import duties, customs fees or local taxes not collected at checkout. Responsibility for these charges depends on the delivery option, checkout information and applicable law.

SHIPPING & DELIVERY

From Nyxlace
to your door.

Available destinations, shipping methods, costs and estimated delivery periods are described at checkout or in our Shipping & Returns Policy. Estimates are not guaranteed delivery dates unless we expressly agree otherwise.

• 01
  Delivery details

  You are responsible for providing a complete deliverable address. Contact us immediately if you notice an error.

• 02
  Tracking

  Tracking events are supplied by carriers and may take time to appear or update.

• 03
  Delays

  Customs, weather, carrier disruption, public holidays and events outside reasonable control can affect delivery.

• 04
  Risk and responsibility

  Responsibility for goods during delivery passes as required by applicable law. Mandatory consumer protections are not excluded.

If a parcel is marked delivered but cannot be found, check the delivery location, household members, reception and safe places, then contact the carrier and Nyxlace promptly.

RETURNS, WITHDRAWAL & REFUNDS

Returns handled
with clarity.

Our Shipping & Returns Policy explains the return process, time limits, condition requirements, return address and any applicable return costs. It forms part of these terms.

If mandatory distance-selling law gives you a cooling-off or withdrawal right, that right applies according to its conditions, deadlines and exceptions. Return costs, original delivery costs and reimbursement timing are handled as required by applicable law and our published Returns Policy.

PROMOTIONS, CODES & GIFT VALUE

Offers with
defined terms.

Promotional codes, discounts, gift value or special offers may have additional conditions, including dates, eligible products, minimum spend, territory or single-use restrictions. Unless stated otherwise:

• codes cannot be combined or exchanged for cash;
• a discount applies only to eligible products and does not necessarily apply to delivery, duties or taxes;
• returns may reduce or remove a promotion if its conditions are no longer met;
• we may refuse a code obtained or used through error, fraud, resale or unauthorised distribution.

WEBSITE USE & INTELLECTUAL PROPERTY

Using Nyxlace
respectfully.

The website and its branding, text, photographs, graphics, design, product names, logos, videos and software are owned by or licensed to Nyxlace and protected by applicable intellectual-property laws.

You may use the website for lawful personal shopping. Without written permission, you must not reproduce content commercially, scrape or harvest data, interfere with security, introduce malicious code, impersonate another person, make fraudulent purchases or use the website in a way that violates law or another person’s rights.

Reviews and submitted content

If you submit a review, image or other content, you confirm that you have the right to provide it and that it is accurate, lawful and does not infringe another person’s rights. You grant Nyxlace a non-exclusive, worldwide, royalty-free licence to host, reproduce and display that content for operating, promoting and improving the store, subject to applicable privacy law.

We may moderate or remove submitted content where reasonably necessary, but are not required to publish every submission.

LIABILITY, EVENTS & DISPUTES

Reasonable limits.
Rights preserved.

Website availability

We aim to keep the website accurate and available but cannot guarantee uninterrupted, error-free access. We may maintain, update, suspend or change parts of the website where reasonably necessary.

Liability

To the fullest extent permitted by law, Nyxlace is not responsible for losses that were not reasonably foreseeable when the contract was formed, or for business losses arising from a consumer purchase. Nothing excludes or limits liability that cannot lawfully be excluded, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where applicable.

Events outside reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control. We will take reasonable steps to reduce the effect and resume performance. Your mandatory rights regarding serious delay or non-delivery remain unaffected.

Governing law and courts

These terms are governed by the laws of [INSERT GOVERNING LAW / COUNTRY]. Subject to mandatory consumer rights, disputes are submitted to the courts of [INSERT COURTS / JURISDICTION]. If you are a consumer, mandatory protections and court rights in your country of residence may still apply.

Resolving concerns

Please contact us first so we can try to resolve the issue. If an applicable consumer dispute-resolution or regulatory process is available, information can be provided as required by law.

GENERAL TERMS

Keeping the agreement
workable.

• 01
  Changes

  We may update these terms for future website use or orders. The version in force when you place an order normally governs that purchase unless law requires otherwise.

• 02
  Severability

  If part of these terms is unenforceable, it will be limited or removed only as necessary and the remaining terms continue.

• 03
  No waiver

  A delay in enforcing a right does not mean that right has been waived.

• 04
  Assignment

  We may transfer rights or obligations as part of a business reorganisation or transfer, provided your rights are not materially reduced. You may transfer your rights where law permits.

• 05
  Entire agreement

  These terms and incorporated policies form the agreement concerning your use of the store and purchases, subject to statements or rights that cannot lawfully be excluded.